04-24-2011 04:36 AM
hello and happy easter!
my bb ( with os 220.127.116.11 (695) ) has a problem!
bis is ok (so data connection is ok) but i can't make call or text: i have full signal power but if i check the status i'm not connected to the wirless network and the service is not available.
i see thah a lot of people has the same problem but anybody has the solution.
ps: the phone is not locked
04-24-2011 03:47 PM
if your mobile network is on in manage connections but you have no service the most likely problem is the network, i would contact your service provider for assistance
04-24-2011 11:31 PM
Are you getting any error message?
Try this -
When you device is POWERED ON, remove the battery for a minute, and then reinsert the battery. This make a reboot to your device which minor issues with the BlackBerry device.
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04-25-2011 04:15 AM
now, i'll be more precise so you can help me (thanks a lot!!!):
i've called my provider, the sim and the network are ok
infact i can use all the bis service like mail, browser and so on without wifi but with my network data transfert
i've tryed to make a battery pull, after i reinstall the s.o but nothing..
i also tryed to reinstall the so without the vendor and the device file.. (even if the phone is not locked: typing mepd in the sim menu all is disable)
i'm under my network with full of signal power but when i try to call someone it says: "no service available".
i also can't make sos call: is like the radio function of the phone delaing with voice/text messages is not active: infact if i go to status it says: mobile voice service "not available" and conenction "not connected".
can i make something before bringing the phone in assistance?