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Contributor
Posts: 10
Registered: ‎04-22-2011
My Device: 9800
My Carrier: h3g

bb 9800: bis ok but no call or text

hello and happy easter!

 

my bb ( with os 6.4.0.105 (695) )  has a problem!

 

bis is ok (so data connection is ok) but i can't make call or text: i have full signal power but if i check the status i'm not connected to the wirless network and the service is not available.

 

i see thah a lot of people has the same problem but anybody has the solution.

 

ps: the phone is not locked

 

thanks

 

 

Trusted Contributor
Posts: 113
Registered: ‎04-24-2011
My Device: 8110
My Carrier: att

Re: bb 9800: bis ok but no call or text

have you tried to go into manage connections application and turn on mobile network?

 

Contributor
Posts: 10
Registered: ‎04-22-2011
My Device: 9800
My Carrier: h3g

Re: bb 9800: bis ok but no call or text

obviously Smiley Sad

Trusted Contributor
Posts: 113
Registered: ‎04-24-2011
My Device: 8110
My Carrier: att

Re: bb 9800: bis ok but no call or text

if your mobile network is on in manage connections but you have no service the most likely problem is the network, i would contact your service provider for assistance

Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: bb 9800: bis ok but no call or text

 

Are you getting any error message?


Try this -

When you device is POWERED ON, remove the battery for a minute, and then reinsert the battery. This make a reboot to your device which minor issues with the BlackBerry device.

 

tanzim                                                                                  
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Contributor
Posts: 10
Registered: ‎04-22-2011
My Device: 9800
My Carrier: h3g

Re: bb 9800: bis ok but no call or text

now, i'll be more precise so you can help me (thanks a lot!!!):

 

i've called my provider, the sim and the network are ok

 

infact i can use  all the bis service like mail, browser and so on without wifi but with my network data transfert

 

i've tryed to make a battery pull, after i reinstall the s.o but nothing..

 

i also tryed to reinstall the so without the vendor and the device file.. (even if the phone is not locked: typing mepd in the sim menu all is disable)

 

i'm under my network with full of signal power but when i try to call someone it says: "no service available".

 

i also can't make sos call: is like the radio function of the phone delaing with voice/text messages  is not active: infact if i go to status it says: mobile voice service "not available" and conenction "not connected".

 

can i make something before bringing the phone in assistance?

 

thanks