Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Posts: 1
Registered: ‎10-01-2013
My Device: 9800
My Carrier: safaricom

bb 9800 not booting


my bb halts booting after going through the white line then it stops. this after i was updating and it took several hourrs on the rebooting part. what should i do to get it back tto life

Forums Veteran I
Posts: 1,820
Registered: ‎07-01-2013
My Device: BlackBerry Passport SIlver Edition (OS10.3.2876)
My Carrier: Movilnet

Re: bb 9800 not booting

Hello Papabingy


In this case I recommend that you update your Blackberry.

Taking into account the forecast to make a backup of all the information on your Blackberry.

Make a backup with Desktop Manager and the BlackBerry Protect.


Either update your blackberry via web, via desktop manager or loader.




Kudos ** Do not forget to give those people who help and advise you regarding your questions ** Can
Accept as Solution to ** Comments **


BBM Channels  PIN: C0007093A
Do not forget to give LIKE   Like Those people who help you and advise you about your doubts. Accept as Solution