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New Member
Posts: 2
Registered: ‎06-24-2012
My Device: curve 9300
My Carrier: rogers

bb I'd password recovery

I have forgotten, or so I think, my password for my bb ID. When I go to "forget password" and follow the instructions the email that it says I'm going to get never comes??
Hall of Famer III
Posts: 57,655
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG191), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: bb I'd password recovery

Hi and Welcome to the Community!

 

Please review this KB:

  • KB26361 How to change or reset a BlackBerry ID password

In all cases, receipt of the email is required...but, for security reasons, the email IS NOT delivered to the handset. Therefore, you must be using an email account on your BB ID that you can retrieve from other than the handset itself (e.g., yahoo, google, etc.).

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Member
Posts: 2
Registered: ‎06-24-2012
My Device: curve 9300
My Carrier: rogers

Re: bb I'd password recovery

Thanks the email I am using is delivered to my handset. But I will check my pc. Also when I try set up a new ID it tells me that email is in use. This can be so complicated???
Highlighted
Hall of Famer III
Posts: 57,655
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG191), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: bb I'd password recovery


Ladylorac wrote:
Thanks the email I am using is delivered to my handset. But I will check my pc.

The specific BB ID emails you need are automatically not delivered to the handset...as a security measure to protect your BB ID account.


Ladylorac wrote:
Also when I try set up a new ID it tells me that email is in use.

The email address is the master User ID of the BB ID account...so, naturally, there can only be one use of a specific email account within the entire BB ID system.


Ladylorac wrote:
This can be so complicated???

Once you understand how it works, it's not complicated at all. Much like most things in life...the more you "get used to" a thing, the less complicated it feels to you.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Member
Posts: 1
Registered: ‎02-03-2013
My Device: blackberry curve 9320
My Carrier: me

Re: bb I'd password recovery

Kind of same as my situation
I made a bb I'd then someone took my phone and deleted my I'd
I got my phone back then made another bb I'd and when I sign in it Says 'enter the username that is assoctiated with the smart phone' and I don't know what that means
Pleeeease help Smiley Sad
Hall of Famer III
Posts: 57,655
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG191), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: bb I'd password recovery


iamsostupid wrote:
Kind of same as my situation
I made a bb I'd then someone took my phone and deleted my I'd
I got my phone back then made another bb I'd and when I sign in it Says 'enter the username that is assoctiated with the smart phone' and I don't know what that means
Pleeeease help Smiley Sad

Hi and Welcome to the Community!

 

Basically, it means what it says. The person who took your BB changed the BB ID with which your BB is associated...and until some things are done, only that BB ID can be used on that BB. You must now perform the same steps required to change the BB ID that is associated to your BB:

  • KB26694 How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone

The remedy is drastic, but it is required.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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