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BlackBerry® OS Smartphones

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New Contributor
Posts: 4
Registered: ‎09-11-2012
My Device: bold 9900
My Carrier: t mobile

bb bold 9900 phone unlocks itself when receiving emails

 if my phone is locked , when i receive an email it unlocks itself, is there any settings i can change?

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: bb bold 9900 phone unlocks itself when receiving emails

Hi nataliespurling,

 

Is your BlackBerry® smartphone locked with a password or do you just have the keyboard lock enabled?  Does it only unlock when you receive emails or does it occur with other messages too?

 

Thanks.

 

-CptS

 

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Trusted Contributor
Posts: 237
Registered: ‎10-13-2011
My Device: BB Priv, Z10 and PlayBook 64Gb
My Carrier: Proximus (BE)

Re: bb bold 9900 phone unlocks itself when receiving emails

If you mean for example that a message received on your device opens "automatically", it could come from an option in the message application telling the device (by default) to display the message on the screen when you remove the BB from the pouch.

 

Is it what you are talking about or is it something else?

------------------------------------------------
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Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: bb bold 9900 phone unlocks itself when receiving emails

No, sorry for the confusion.

 

What I am asking is if you have a password enabled on your BlackBerry® smartphone or if you are enabling the keyboard lock?

 

I'm also wondering if your BlackBerry® smartphone unlocks itself only with emails or does it happen with other messages, such as SMS or BBM™?

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Trusted Contributor
Posts: 237
Registered: ‎10-13-2011
My Device: BB Priv, Z10 and PlayBook 64Gb
My Carrier: Proximus (BE)

Re: bb bold 9900 phone unlocks itself when receiving emails

Hello,

 

I am not the original requester ... I was just trying to suggest another possibility because I wasn't sure to really figure out the original problem description.

 

Just trying to help Smiley Wink

 

Let's wait for a reaction of the first person.

------------------------------------------------
Please don't forget to mark as "solved" if your question is replied and to "like" a useful reply to your post ;-)
New Contributor
Posts: 4
Registered: ‎09-11-2012
My Device: bold 9900
My Carrier: t mobile

Re: bb bold 9900 phone unlocks itself when receiving emails

i have the keyboard lock enabled and it only happens when i receive an email, the phone is not in a pouch
New Contributor
Posts: 4
Registered: ‎09-11-2012
My Device: bold 9900
My Carrier: t mobile

Re: bb bold 9900 phone unlocks itself when receiving emails

it is just the keypad locked not password, and it is only when email are received not text or bbm

 

thank you

Highlighted
Trusted Contributor
Posts: 237
Registered: ‎10-13-2011
My Device: BB Priv, Z10 and PlayBook 64Gb
My Carrier: Proximus (BE)

Re: bb bold 9900 phone unlocks itself when receiving emails

I would advise to look into the options specific to the mail application.

 

With your description, it doesn't trigger a precise solution unfortunately.

 

Can you describe exactly the state before and after the reception of such messages?

------------------------------------------------
Please don't forget to mark as "solved" if your question is replied and to "like" a useful reply to your post ;-)