09-12-2012 08:41 AM
Is your BlackBerry® smartphone locked with a password or do you just have the keyboard lock enabled? Does it only unlock when you receive emails or does it occur with other messages too?
09-12-2012 08:57 AM
If you mean for example that a message received on your device opens "automatically", it could come from an option in the message application telling the device (by default) to display the message on the screen when you remove the BB from the pouch.
Is it what you are talking about or is it something else?
09-12-2012 01:04 PM
No, sorry for the confusion.
What I am asking is if you have a password enabled on your BlackBerry® smartphone or if you are enabling the keyboard lock?
I'm also wondering if your BlackBerry® smartphone unlocks itself only with emails or does it happen with other messages, such as SMS or BBM™?
09-12-2012 03:21 PM
I am not the original requester ... I was just trying to suggest another possibility because I wasn't sure to really figure out the original problem description.
Just trying to help
Let's wait for a reaction of the first person.
09-13-2012 04:02 PM
I would advise to look into the options specific to the mail application.
With your description, it doesn't trigger a precise solution unfortunately.
Can you describe exactly the state before and after the reception of such messages?