Thank you for visiting the BlackBerry Support Community Forums.
BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)
BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.
"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."
- Kevin Michaluk, Founder, CrackBerry.com
Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.
08-10-2013 06:50 PM
this community only for asking related blackberry questions and answers and don't misuse like this spam questions .
if you are any mistake ask question try to delete and ask new question !
Excuse me, but that is a bit rude. In no way is the OP's question spam. Please try to be more polite...some folks just don't understand, and rather than a slap, they need some kindness.
hi,i would like to know the blackberry customer care number india.
Obtaining formal support for BlackBerry devices can often be quite confusing and challenging. One of the first things to understand, however, is that this site is a volunteer-contributed user-to-user community; it has nothing whatsoever to do with any of your formal support channels. This is part of the Ts and Cs to which everyone agrees when signing up here, and is supported by this banner displayed at the top of nearly every page of the site:
So, our goal here is to provide you with answers and resources as best we can, but sometimes formal support is required, in which case our goal becomes to provide you with as clear an understanding as possible as to the root cause of your issue (which often will require asking you to perform several diagnostic steps to try and rule in/out various possible causes).
However, when formal support is required, it can be a bit challenging at times, and the proper path for you to obtain it can be impacted by these circumstances:
Now here is where it can get complicated. When a device is purchased from the same entity that provides the services, then support is typically the cleanest...that one entity (usually the carrier) is responsible for all front line support, regardless of the root cause of the issue (device or service). But, when the device is purchased at other than the carrier (e.g., an independent shop), things can get tricky. Truly determining the root cause of the issue (device or service) can be challenging sometimes, and there can be a tendency of each entity to blame the other without really digging deeply -- sadly, this leaves the end user in a bit of a pickle. So, our goal here is to always try to help the user figure out as best they can the root cause of their issue -- from which, if formal support is required, their path is then determined.
If, for example, you did not purchase your device from your carrier and the issue is determined to be device-related, then your carrier is actually 100% correct in denying support in that specific situation, for that is exactly what the contracts require. However, if in that denial they say things to you like "contact the maker", then that advice is flawed. As discussed above, end users have no free path by which to do that...only via formal escalation (channels for which the end users do not have free access) can attention from BlackBerry be achieved. So that escalation needs to come from the proper front line device support entity (as determined by the above). So, in such a case (a device-related issue), your carrier should be referring you to your original place of purchase for information regarding your support and escalation options in that circumstance.
On the other hand, if the carrier also sold you the device yet has directed you elsewhere, then that agent has most likely simply fobbed you off, for that is not the proper method of handling the situation, and you should escalate with them (your carrier) to find someone who properly understands how to provide support to their users. Unless, of course, you agreed to a contract that allows your carrier to not provide you with support...in which case your specific contract would govern the situation. Such would be unusual, but not impossible -- you would need to review your copy of your contract(s) to be certain.