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New Contributor
Posts: 7
Registered: ‎12-28-2012
My Device: 8520
My Carrier: cell c

bb desktop software 7.1

I've been operating the software for months without issues until yesterday when I had to do a system restore due to some issues with my laptop and after that the software no longer works but the task manager says that its operating even though there's no user interface. I'm using windows 8.I've tried re-installing the software but tht does not help.can anyone help me?
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Hall of Famer III
Posts: 57,527
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: bb desktop software 7.1

Hi and Welcome to the Community!

While written more with Win7 in mind (I have no experience with Win8), I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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