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Contributor
Posts: 12
Registered: ‎07-29-2013
My Device: Curve 9360
My Carrier: T-Mobile

Re: bb keeps rebooting

okay, i used the AppLoader program to try and see if that would help, and three out of three times it came up with an error when it was trying to do something with JVM, i gave up with that tryed to reboot the phone again to see if anything had worked, and all i got was that message i put previously 

Hall of Famer III
Posts: 57,244
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: bb keeps rebooting

Oh...so you've been going a totally different route than what I've been talking about, which means all that I've been saying is pretty much useless. Feels like I'm spitting into the wind here.

If you want my help, I'm glad to give it...but it's a 2-way street, and it's really hard to help you if you are going in totally different directions.

Again, the 507 is usually a good thing. And the tricks and methods I've given you above (which, from what you now reveal, you've really not tried at all) should allow you to install a BB OS to the BB. All you need do to try them is scroll up, read, and actually do what they say.

Good luck.


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Contributor
Posts: 12
Registered: ‎07-29-2013
My Device: Curve 9360
My Carrier: T-Mobile

Re: bb keeps rebooting

which would you suggest is a more useful link?

 

Contributor
Posts: 12
Registered: ‎07-29-2013
My Device: Curve 9360
My Carrier: T-Mobile

Re: bb keeps rebooting

i stand corrected i was not using the AppLoader program at all i was doing your exact words on your second "trick", however was not aware that the battery had to be inserted before the install was selected, i am sorry, im only 16 and new to BlackBerry sorry.
Highlighted
Hall of Famer III
Posts: 57,244
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: bb keeps rebooting

[ Edited ]

mk5597 wrote:

which would you suggest is a more useful link?

 



Well, first I'd recommend you do what I advised way back up in post 8...be sure you have, installed to your PC, both the latest Desktop Software as well as the BB OS package that you desire to install to your BB. I no longer know what you have done and not done from all that I've already said, so I must repeat myself and hope that you will not again go off to a direction that is totally different, yet leave me thinking you are following along with the advice I am giving.

Then, I'd say try KB10144 now that you have the 507. I realize you earlier said that you'd tried that, but what I did not know then was that you were not following my guidance, so we basically have to start over now (If you choose to follow along, that is...).



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Hall of Famer III
Posts: 57,244
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: bb keeps rebooting


mk5597 wrote:
i stand corrected i was not using the AppLoader program at all i was doing your exact words on your second "trick", however was not aware that the battery had to be inserted before the install was selected, i am sorry, im only 16 and new to BlackBerry sorry.

Uggg...ok...more changes to the information. I'm feeling like I'm going to get whiplash...

 

Anyway...start over, go slow, read everything, go slow, read everything again, go slow, go slow, go slow (have I said "go slow" and "read everything" enough?).



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Contributor
Posts: 12
Registered: ‎07-29-2013
My Device: Curve 9360
My Carrier: T-Mobile

Re: bb keeps rebooting

i currently have a green loading bar, in a program that goes by the title of "Updating Blackberry device Software" i assume this is okay, however its near the end and i need to know whether to cancel it?

Hall of Famer III
Posts: 57,244
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: bb keeps rebooting

[ Edited ]

Don't cancel it. From that description, this is good. Let it finish completely. Be patient.



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Contributor
Posts: 12
Registered: ‎07-29-2013
My Device: Curve 9360
My Carrier: T-Mobile

Re: bb keeps rebooting

It finished and my phone continued to start the loading screen (you know the one with the blackberry logo and the thin white bar below)

Hall of Famer III
Posts: 57,244
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: bb keeps rebooting

OK...that's good. Let it finish booting up...it might take a while. Be patient. Don't touch anything while it does.


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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