08-26-2012 09:46 AM
i have had my bb curve 9360 for about 4 weeks now it has been working fine untill last night it turned off and now it keeps rebooting have connected it to my computer i have done a repair on it but it is still doing the smae thing and has now been in repair on my pc for about 2 hours and it not doing anythink could anybody help me please as i am really puzzled thanks
08-26-2012 10:15 AM
Tested from 2 completed days - not even a single reboot.
Following resolved for me with for BB 9900:
1. Take out your memory card if any. (You have to take it out - don't think taking out is fake step)
2. Wipe Phone - Options - Security - Security Wipe.
3. Connected phone to BlackBerry Desktop Software and did a update, in case you don't find an update, click on other versions, select downgrade - install that version and then do a upgrade.
4. Now - if you want to use memory card, Format it first to FAT file system.
5. When you turn your phone on now, as soon as you are at your phone screen - Turn your Bluetooth to ON.
6. Make sure 3G is off if you are not using 3G.
07-29-2013 02:43 PM
I also have the same problem, however as soon as it turns on it turns off so quickly, i dont even get a chance to wipe the phone? So what now?
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
Good luck and let us know!
07-29-2013 03:42 PM
i have tried both the safe mode and the installing a newer update; the safe mode option does the same thing when i load it up in the safe mode, and the update fails to connect to my phone halfway through, now what?
07-29-2013 03:53 PM
07-29-2013 04:36 PM
The original advice, which was using safe mode was unsuccesful as when booted in safe mode the same thing happened (my phone just turned off again and did the same thing, secondly i tried the first trick and everytime i was "trying to connect to JVM" it said that a connection couldnt be established with my phone, i tried three times and each time the same message appeared.
07-29-2013 04:47 PM
OK thank you...so, of the three tricks, you only tried the first, and tried it three times, with the same result in each attempt. That does, of course, leave the other two tricks I posted...nevertheless.
Please modify the tricks with the following:
1) Uninstall, from your PC, any BB OS packages
2) Make sure you have the BB Desktop Software already installed
3) Download and install, to your PC, the BB OS package you desire:
4) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
5) Now attempt the various tricks.
Sometimes, having also your BB OS package installed to your PC enables these things to work where other methods (the more "automatic" ones) fail.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
Good luck and let us know!
07-29-2013 04:58 PM