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BlackBerry® OS Smartphones

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Visitor
Posts: 1
Registered: ‎12-25-2012
My Device: bold 9780
My Carrier: tmobile

bb keypad frozen and black

hi,

 

please help,my bold 4 sudden went black and keypad frozen,it comes on wen i use tge side buttons.

 

i am receiving mesagea on bb,email but cant view becos the scroll and keypad aint working.

 

please help its xmas day.

 

thank you

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: bb keypad frozen and black

Have you tried a battery pull?  If this doesn't work, it sounds like a hardware problem.  Can you take it to the store?

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