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Contributor
Posts: 28
Registered: ‎07-04-2012
My Device: curve 9360
My Carrier: vodafone

bb world update

I had an update for the BlackBerry world this morning, I updated and now when I go into BlackBerry world and then into my world it keeps saying ( unable to receive digital locker for user: 93399504) does anybody know what this means cos I haven't got a clue and need help with it, cheers people
Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: bb world update


scott0121 wrote:
I had an update for the BlackBerry world this morning, I updated and now when I go into BlackBerry world and then into my world it keeps saying ( unable to receive digital locker for user: 93399504) does anybody know what this means cos I haven't got a clue and need help with it, cheers people

scott, go in a edit or make a change to your payment preferences in BlackBerry World, and save.

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Contributor
Posts: 28
Registered: ‎07-04-2012
My Device: curve 9360
My Carrier: vodafone

Re: bb world update

I've been into blackberry world and I can't find the payment preferences, the only payment options are in the settings and I've changed them to vodafone bill and not bank card details. Anything else you can tell me. I've had to take my phone back and change it cos carphone warehouse didn't know what it was either and I haven't got a clue as to what to do now.
Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: bb world update

You can always CALL Vodafone and get tech support.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 28
Registered: ‎07-04-2012
My Device: curve 9360
My Carrier: vodafone

Re: bb world update

Still no joy, Vodafone has done something to my tariff and I've got to pull the battery at 12 tonight to see if it works if it don't I've got to fone back in the morning, it has got to be something to do with my account on the phone as it was the same with the Z10 that I'd taken back, if anybody has got any more info that they can give me I would be very grateful.
Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: bb world update

I bet the BlackBerry data plan was not added back to your account when you returned the z10.
>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 28
Registered: ‎07-04-2012
My Device: curve 9360
My Carrier: vodafone

Re: bb world update

It was happening before I even returned the first Z10 so I don't think it was cos of that reason, so I am still at a loss,