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New Contributor
Posts: 3
Registered: ‎05-16-2013
My Device: bb curve 8520
My Carrier: O2

bbdataroaming bolt on

I have paid for a bbroaming bolt on but after 36hrs it still wasn't working.  O2 say all is well with them so it must be BlackBerry.  I have just come over to Spain on holiday.  The UK bolt on was working fine before I left.  O2 have gone through all the steps with me to make sure all is well with the phone and it is.  My wife has a new bb curve and her's won't work with the data roam bolt on either.  My phone has work with the UK bolt on in Spain in the past but since they changed to the dataroam bolt on it won't work now.  Please can anyone help with this problem.

Hall of Famer III
Posts: 57,537
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: bbdataroaming bolt on

Hi and Welcome to the Community!

As a user-to-user community, no one here can answer your question with any level of authority whatsoever. BlackBerry provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into BlackBerry at no charge to the end user.

 

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So, your escalation path is not here, in these forums. Rather, it is through your home network carrier. But, I honestly think that there is little hope.

 

International Roaming capabilities must typically be properly configured while the device is functioning on the home carrier network. Once it leaves that network, no more changes can be made. This is of course a catch-22 situation -- it also cannot be fully tested while it remains on the home carrier network!

 

I experienced this frustrating situation a few years ago when I was traveling internationally extensively...two trips were "failed" from the BB function perspective as I had no roaming while traveling, and they could not correct it until I returned home. After the 2nd failed trip, we escalated high enough with my home carrier to find someone who actually could properly configure it and all subsequent trips went fine.

 

But, again, only your home carrier can do anything about this, and I doubt that anything can be now changed until the device returns to it's home carrier network.

 

 

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

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