Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎08-31-2012
My Device: blackberry tourch 9800
My Carrier: 3

bberry torch 9800

I recentalty boght a blackberry torch 9800 and my blackberry messenger is instaled but not showing on home screen or any of them just on bbm I only bought it for bbm if I can't get it back on I am smashing it up and telling my friends that they are terrible
Posts: 95,482
Likes: 24,539
Solutions: 6,396
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: bberry torch 9800

1. On your homescreen, press the Menu key > SHOW ALL, so that SHOW ALL is checked. Look in EACH folder on your device... Applications, Instant Messengers, Downloads, etc. If you still don't see it, look at Options > Device > Applications. Do you see it listed there?


2. Do you have a BlackBerry Data Plan enabled on your account with your carrier or mobile provider? You must, in order to get BlackBerry Messenger, and all of the other BlackBerry data functions/services. So, call your carrier and inquire about having the BlackBerry Data Plan added to your account.

3. If it is installed AND you do have the BIS plan, then, go to Options Device > Applications and scroll the Messenger application and don't click on it, just scroll to it. Click Menu > Delete and remove the application.
Now, do a reboot: With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot.
Finally, use your BlackBerry browser to go to http://blackberry.com/blackberrymessenger and download/install the Messenger application again.
After installation and possibly another reboot, check your Instant Messaging Folder, or Downloads folder for the application.


Good luck.


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code