Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.

New Contributor
Posts: 2
Registered: ‎01-27-2014
My Device: 9720
My Carrier: base

bbm 9720 recovery password

[ Edited ]



I just try to reset my blackberry ID password.


The system says "e-mail sent at", but I don't get any e-mail, not even in spam.


I don't know how to recover my bb ID coz it asks continuously for it and therefore cannot send any blackberry messenger.


Any E-Mail, phonecall or link for helping me change this password (I tried already the online stuff) would be a great help.


Tanks for your reply.

Posts: 96,070
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: bbm 9720 recovery password

You are presently receiving other email on the same email account as the BBID is registered?

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 2
Registered: ‎01-27-2014
My Device: 9720
My Carrier: base

Re: bbm 9720 recovery password

Yes, this e-mail is working (yahoo)


Is it possible blackberry block this mail because my blackberry has this e-mail regsitred and I can collect email immediatly to my blackberry ?

I mean on my blackberry, the email box is this e-mail (but therefore, how to recover my blackberry ID) ???


Thanks for your help