09-24-2012 10:09 AM
im currently ou of country with data service off while roaming.. and was using bbm and email vis wifi
but after updating the device software the bbm and email are no longer connected to wifi while whatsapp and facebook and all other apps are working normally
09-24-2012 10:25 AM
You've lost your service books which enable the service.
You need to turn on Data Services and resend the service books.
1) Register HRT: (OS5) Home Screen > Options > Advanced Options > Host Routing Table > Scroll to any line entry and > press the Menu key > and then click Register Now. If you have an OS 6 or OS 7 device, Look at Options > Device > Advanced > Host Routing Table, etc.
2) Resend Service Books: Article ID: KB02830 How to send the service books for a BlackBerry Internet Service account. http://www.blackberry.com/btsc/KB02830
3) Then, with the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code