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BlackBerry® OS Smartphones

New Contributor
Posts: 3
Registered: ‎11-07-2012
My Device: blackberry bold 9790
My Carrier: orange

bbm and email not working

hi all, woke up monday morning and my bbm and emails have stopped sending and recieving i have a data plan active and wifi on and still nothing. thought i would leave it a couple of days and see if it started working again but still not working. does anyone know what i should do? thanks

Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: bbm and email not working

Hi kaydee92 and welcome to the BlackBerry Support Community Forums!


Have you contacted your wireless provider to ensure there are no problems with your data plan?  From the home screen, what does your network indicator show in the upper right corner? Is it in UPPER CASE or lower case?







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