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BlackBerry® OS Smartphones

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New Member
Posts: 1
Registered: ‎01-21-2013
My Device: 9300
My Carrier: telefonica

bbm chat

My bbm phone chat was working perfectly (phone in green) but two days ago the phone icon has a red star on top and when I press it the message is that the chat can't open. Any idea on how to solve this problem???
Forums Veteran III
Posts: 3,803
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: bbm chat

BBM voice chat requires a wifi connection.  A few things to try:

do a battery pull on the phone and reset your WiFi router.  If this doesn't work, then this could be a firewall issue with the router.

 

Using BlackBerry Messenger Voice Chat behind a firewall

http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB33102&sliceId=2&cmd=displayKC&d...

 

Have you tried another wifi source if possible?

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