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New Contributor
Posts: 9
Registered: ‎12-01-2011
My Device: 8520 Curve
My Carrier: MTN
Accepted Solution

bbm contacts gone!!!

Good Day

 

I have just updated the software for my 8520, i first backed up everything. now after the whole process of udating the sotware all my bbm contacts have been deleted, only the groups i had are still there.

please anyone assist

Posts: 94,503
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: bbm contacts gone!!!

You are logged in with your BlackBerryID (did it ask you to do this after the software upgrade?) on your 8520?

 

What version of BBM do you have installed (look BBM > menu key > About)

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New Contributor
Posts: 9
Registered: ‎12-01-2011
My Device: 8520 Curve
My Carrier: MTN

Re: bbm contacts gone!!!

How do I login using my blackberry ID? I wanted to sync my contacts and when I opened the desktop manager I got a msg saying there's a new update for the phone.
Its V5.0.0.1075
Posts: 94,503
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: bbm contacts gone!!!



Its V5.0.0.1075

This is the version of BBM?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 9
Registered: ‎12-01-2011
My Device: 8520 Curve
My Carrier: MTN

Re: bbm contacts gone!!!

sorry thats for the phone.

BBM is V5.0.2

 

Posts: 94,503
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: bbm contacts gone!!!

OK, understood, thanks.

 

So, for your groups, please send a BBM message to any of the members of the Groups you've lost and ask to be re-invited.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 9
Registered: ‎12-01-2011
My Device: 8520 Curve
My Carrier: MTN

Re: bbm contacts gone!!!

thanks i will do that. my other contacts told me they got a a message to re-invite when they tried to send me a bbm message. so its sorted.

Highlighted
Posts: 94,503
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: bbm contacts gone!!!

Excellent, good luck.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code