05-09-2013 12:05 AM
Welcome to BlackBerry Support Forums
I assume you have BlackBerry Data Plan / BIS already on your account , if not then call you carrier to activate that it fix your current issues with BBM.
If you already have that ( BIS ) on your account then you can try this to see if that helps. First On your Homescreen go to Options > Device > Application Management > Delete BlackBerry Messenger from the list .
After deleting perform a Battery Pull Restart by removing the battery while your device is Powered On .then wait a min. and re-insert it back .
Your device may take a long reboot , finally from your BlackBerry Browser browse to www.blackberry.com/bbm and the most recent version available for your device . After reinstalling see if that helps
05-11-2013 07:28 AM
not working still have the same issue
Do you have a BlackBerry Data Plan from your Carrier or Mobile Network Provider ?
let us know.
05-12-2013 06:05 AM
no i just want to enable it through wifi
No you cannot !
To use BlackBerry Messenger even over an WiFi Network you need a BlackBerry Data Plan / BIS from your Carrier. So ,If you want to use BBM then Call or Contact your Carrier or Mobile Network Provider to enable BIS on your account .
P.S . Who is your Carrier or Mobile Network Provider , On you profile you have not mentioned .
05-13-2013 03:05 PM
Then please Call or Contact mobinil to activate BIS on your account.