11-12-2013 08:00 PM
Hi and Welcome to the Community!
Please see this "sticky" post for helpful information concerning your BBID situation:
Hopefully, this information will be of use to you.
Cheers, and Good Luck!
VIA | sdgardne
11-19-2013 06:29 AM
11-19-2013 06:35 AM
Hi . .
The best way for OS 6 or 7 is to have their BB ID info and will restore all the BBM Contacts by itself.
For the OS 5 devices you need to take the Backup of the old device by desktop manager and restore it on the new ones.
11-19-2013 06:37 AM
Please try the below procedure . .
STEP ONE: Registering your email address and creating a backup
After completing these steps, your BlackBerry smartphone will automatically backup your BlackBerry Messenger details over the wireless network!
STEP TWO: Restoring your BlackBerry Messenger information
Since BlackBerry Messenger is now performing remote backups, transferring your BlackBerry Messenger information to a new BlackBerry smartphone is a breeze! The only requirement is that you must associate the same email address you used to register with the BlackBerry Messenger servers in step one, with your new smartphone. For help associating your email address, visit the BlackBerry Internet Service Email Setup and Integration website, which will guide you through associating the email address you registered in step one on your new BlackBerry smartphone.
After you have associated your email address, complete the following steps to restore your BlackBerry Messenger information:
Once these steps are completed, you’ll notice that all of your BlackBerry Messenger information is available on your new BlackBerry smartphone
11-19-2013 10:26 AM