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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎06-24-2013
My Device: torch 9810
My Carrier: vodacom ssa

bbm installed but not on the phone



i need help. yesrerday i updated bbm on my 9810 torch, after the phone restarted i couldnt find it.


when i go to app word it shows as installed but i can not uninstall it. 


please help as to how i can solve this problem




Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: bbm installed but not on the phone

Hello yusufseedat


Welcome to BlackBerry Support Forums


Have you tried a Battery Pull Restart yet ? If not then do it by removing the Battery while your Device is Powered On , wait for a min. then reinsert it back . your device may take a long reboot , then please check if you're able to access those Icon in your Homescreen .


If still unable to locate then be sure it is not hidden , for that On your device home screen press the Menu button and select Show All Icons. It will display all icons that were previously hidden. If you see BlackBerry Messenger icon as greyed then highlight it and press the Menu key and select Unhide Icon , also search your folders like Instant Messenger, Application folder etc.


Or you can simply re-download it , To do that first On your Homescreen Go to Options > Device Application Management > Locate and delete BlackBerry Messenger from there.


KB10040  :  How to view or remove installed application on a blackberry smartphone


After deleting perform  a Battery Pull Restart by removing the Battery while your device is  Powered On ,wait a min. then re-insert it back .


After reboot use your BlackBerry browser and browse to www.blackberry.com/bbmdownload  and download  the most recent available for your device.


Good luck.


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