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New Contributor
Posts: 9
Registered: ‎02-05-2012
My Device: 9780
My Carrier: XL

bbm is missing after upgrade to bbm 7

hi!

 

my bbm icon is missing after upgrade to bbm 7. what should i do? do i have to downgrade to the previous version?

may to 6.2.0.44? i used bb 9780 OS 6.

 

please help me Smiley Sad

 

thankyou so much

New Contributor
Posts: 3
Registered: ‎12-11-2012
My Device: bold 9780
My Carrier: mtn

Re: bbm is missing after upgrade to bbm 7

I had a similar problem, the icon disappeared and after I reinstalled through blackberry.com, I can't access it, its giving an error message: uncaught exception:missing resource files. Somebody pls help!
New Contributor
Posts: 3
Registered: ‎12-11-2012
My Device: 9780
My Carrier: 4169309650

Re: bbm is missing after upgrade to bbm 7

short version you're SOL.  Long version wipe phone clean and try your last back up...that's what I'm doing now.  These blackberry ppl care as much about us as they do their stocks smh...

New Contributor
Posts: 9
Registered: ‎02-05-2012
My Device: 9780
My Carrier: XL

Re: bbm is missing after upgrade to bbm 7

@chatb:

 

My problem was resolved. You should try to downgrade your bbm..

 

http://kyu-kyu.blogspot.com/2012/08/blackberry-messenger-bbm-62044.html

 

Link for Blackberry Messenger 6.2.0.44 OTA for OS 6

 

Let me know it works or not.

 

If you want to upgrade your bbm to BBM 7, i think you should upgrade your OS.

 

Goodluck! Smiley Happy

New Contributor
Posts: 3
Registered: ‎12-11-2012
My Device: bold 9780
My Carrier: mtn

Re: bbm is missing after upgrade to bbm 7

Wil brb, tnx
Contributor
Posts: 47
Registered: ‎12-11-2012
My Device: Blackberry Bold 9900
My Carrier: TMobile

Re: bbm is missing after upgrade to bbm 7

I need BBM 6!!! The restore function didn't help!!!

New Contributor
Posts: 9
Registered: ‎02-05-2012
My Device: 9780
My Carrier: XL

Re: bbm is missing after upgrade to bbm 7

@cerati9:

 

have you tried the link above?

Contributor
Posts: 47
Registered: ‎12-11-2012
My Device: Blackberry Bold 9900
My Carrier: TMobile

Re: bbm is missing after upgrade to bbm 7

I don't know how to send that link to my phone to download the downgrade.  It gives me a dropbox file.

New Contributor
Posts: 9
Registered: ‎02-05-2012
My Device: 9780
My Carrier: XL

Re: bbm is missing after upgrade to bbm 7

@cerati9:

 

may you can send it to your email. have you sync your email to bb?

Contributor
Posts: 47
Registered: ‎12-11-2012
My Device: Blackberry Bold 9900
My Carrier: TMobile

Re: bbm is missing after upgrade to bbm 7

OK I'm downloading now, hopefully this will work.  The whole Blackberry ID is such bull**bleep**.