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New Contributor
Posts: 2
Registered: ‎11-03-2013
My Device: curve 9320
My Carrier: MTN

bbm issue

My display picture refuse to update..my contacts say only my pin is showin,my display name isn't....my pings are not delivering. I ve uninstalled and installed the bbm several times and I ve even downgraded to a lower version of bbm and is still the same issue. Pls wat do I do to rectify this. Thanks
Developer
Posts: 1,061
Registered: ‎06-11-2013
My Device: Bold 9700, 9790, 9900, Curve 8520, 9360, Blackberry Z10 | iPhone 5S
My Carrier: *

Re: bbm issue

first try those steps in the same sequence :

 

1- Register your Handheld .

  • KB00510 : How to register a BlackBerry smartphone with the wireless network
  • Wait till a Registration messages comes in your message box.

2- Resend your Service Book

  • KB02830 : Send the service books for the BlackBerry Internet Service
  • ( Wait till a Registration Message comes in your message box for each email that you have configured on your device )

3-  Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back

 

Good luck.

 

 

 

VIA |  Elite II

http://supportforums.blackberry.com/t5/BlackBerry-Bold/email-setup/m-p/2594583/highlight/true#M15664...

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New Contributor
Posts: 2
Registered: ‎11-03-2013
My Device: curve 9320
My Carrier: MTN

Re: bbm issue

I just did all that...and the problem is still the same..no effect.