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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎02-03-2012
My Device: Curve 8520
My Carrier: airtel

bbm not working , EDGE is captial . PLEASE HELP

i am having this trouble since last three days! my EDGE shows in captials but bbm is not working and i cant access the app store too. airtel is the service provider, they are having no answers, they made me change sim card to a new one. 


Posts: 11
Registered: ‎07-06-2011
My Device: storm 2 9550
My Carrier: Vodafone

Re: bbm not working , EDGE is captial . PLEASE HELP



i am having the same problem with airtel since three days. No solution provided as yet. Did you get a solution?





New Member
Posts: 1
Registered: ‎06-01-2012
My Device: BlackBerry 8520
My Carrier: manish tele com

Re: bbm not working , EDGE is capital . PLEASE HELP

Me too facing the same problem from yesterday. im using BB curve 8520 n my service provider is airtel. Did u guys got any solutions regarding it. plz help.

Hall of Famer III
Posts: 58,191
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: bbm not working , EDGE is capital . PLEASE HELP

Hi and Welcome to the Community!!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network

2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service

3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should ring up your mobile service provider for formal support.

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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