07-09-2012 12:30 PM
My bbm was working fine last night. But this morning its broke, I can send messages and get the D next to the msg, the other person has received and is replying but im not getting them, i have deleted and re-installed the app and still not working
07-09-2012 01:13 PM
Hi and Welcome to the Community!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.
07-10-2012 11:44 AM
I did as requested but still it is not working.. i rang my service provider and they said it could be a techincal fault with my phone.... but how can i send them just not recieve if this was the case.....
07-10-2012 11:49 AM
I did as requested but still it is not working..
Hmmm...well, I cannot know...but, if the steps above did not each result in a specific thing, then they did not work properly, and your service provider would be required to resolve it. But, again, I cannot tell what happened...
i rang my service provider and they said it could be a techincal fault with my phone....
And you let them fob you off at that point? Think of it this way...you PAY them for 100% of your services and 100% of your formal support.
but how can i send them just not recieve if this was the case.....
With technology devices, anything is possible. It could be a problem with the back-end service from your carrier. It could be a situation with the device itself. But, regardless of the true root cause of the problem, your carrier fobbed you off...they are 100% responsible for resolving your issues, and you PAY them every month for that contract...given what I must guess as to the results of what I recommended initially, you MUST continue with your carrier to resolve this. Only your carrier can escalate into RIM for enhanced support...end users have no other free method by which to receive any free formal support from RIM.