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New Contributor
Posts: 2
Registered: ‎07-09-2012
My Device: bold 9900
My Carrier: 02

bbm not working

My bbm was working fine last night. But this morning its broke, I can send  messages and get the D next to the msg, the other person has received and is replying but im not getting them, i have deleted and re-installed the app and still not working

Hall of Famer III
Posts: 58,476
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: bbm not working

Hi and Welcome to the Community!!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎07-09-2012
My Device: bold 9900
My Carrier: 02

Re: bbm not working

I did as requested but still it is not working.. i rang my service provider and they said it could be a techincal fault with my phone.... but how can i send them just not recieve if this was the case.....

Hall of Famer III
Posts: 58,476
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: bbm not working


thepowerofshe wrote:

I did as requested but still it is not working.. 


Hmmm...well, I cannot know...but, if the steps above did not each result in a specific thing, then they did not work properly, and your service provider would be required to resolve it. But, again, I cannot tell what happened...


thepowerofshe wrote:

i rang my service provider and they said it could be a techincal fault with my phone....


And you let them fob you off at that point? Think of it this way...you PAY them for 100% of your services and 100% of your formal support.


thepowerofshe wrote:

but how can i send them just not recieve if this was the case.....


With technology devices, anything is possible. It could be a problem with the back-end service from your carrier. It could be a situation with the device itself. But, regardless of the true root cause of the problem, your carrier fobbed you off...they are 100% responsible for resolving your issues, and you PAY them every month for that contract...given what I must guess as to the results of what I recommended initially, you MUST continue with your carrier to resolve this. Only your carrier can escalate into RIM for enhanced support...end users have no other free method by which to receive any free formal support from RIM.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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