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New Contributor
Posts: 3
Registered: ‎07-02-2012
My Device: 9220
My Carrier: Airtel

bbm not wroking

my bbm is not working since one day i have my connection please help me asap.

 

Hall of Famer III
Posts: 57,599
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: bbm not wroking

Hello,

 

Is there perhaps a specific symptom you can provide? "not working" is a bit vague to allow for educated guesses. Also, are your other BB-specific services working (e.g., PUSH email, web browsing, etc.)? What is the status of BlackBerry Internet Service within Manage Connections > Services Status?

 

Nevertheless, I do suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should probably ring up your mobile service provider and ensure that the data play you are subscribed to includes BBM. There are hundreds of different carriers in the world, each with dozens of different data plans...only they can tell you if BBM should work for you or not (based on the data plan you are subscribed to from them).

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Hall of Famer III
Posts: 57,599
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: bbm not wroking

Adding your information from your other post:

 


my bbm is not working i tried to on and off my phone.i have downloaded one game and blackberry protect and my connection is just 20 days old please help me asap.I am unable to recieve my mails and connect through bbm.Edge is written in small letters.



With that, you definitely need to talk to your mobile service provider. Lower case edge means your BB can "see" your carriers mobile data network, but it cannot attach to it. Your carrier must resolve this.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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