Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 2
Registered: ‎01-05-2013
My Device: blackberry torch 9800
My Carrier: vodaphone

bbm recently updated now phone switches off even when fully charged

hi does anyone know why my phone now switches itself off after up loading new bbm update even when battery is fully charged ....?  i have tried deleting BBM app to reload but am unable to .....?

Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: bbm recently updated now phone switches off even when fully charged

When you get a chance, do a battery pull.  When the red light goes away on the front of the phone, hold down the back button the entire time while the phone is booting up.  When the boot is complete, the phone will enter safe mode.
http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB17877

 

Try to delete the app and do another battery pull.

http://helpblog.blackberry.com/2011/07/how-to-delete-blackberry-apps/

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Contributor
Posts: 2
Registered: ‎01-05-2013
My Device: blackberry torch 9800
My Carrier: vodaphone

Re: bbm recently updated now phone switches off even when fully charged

hi i have tried as you requested but have been unable to delete the app there is no delete option ....? 

Highlighted
Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: bbm recently updated now phone switches off even when fully charged

Are you able to reinstall bbm from app world?
________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________