Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
Regular Contributor
Posts: 94
Registered: ‎06-28-2012
My Device: torch 9860
My Carrier: univercell

bbm voice not working with 3G connection in torch 9860

Hi experts,

Iam using the torch 9860 handset in which the bbm voice enabled messenger is installed ...iam from Asia pacific region.

When this messenger is launched it requires the bb dataplan and wifi connection to use it but now it has revised it works with dataplan and 3G connection. when iam trying with 3G & data plan it prompting like set up the wifi connection.

Please provide the updated details about it .

Thanks and regards,
Karthik.m
Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: bbm voice not working with 3G connection in torch 9860

I thought on the 9860 that WiFi was required for BBM Voice to work.

That is my understanding.

 

Where have you read differently?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Regular Contributor
Posts: 94
Registered: ‎06-28-2012
My Device: torch 9860
My Carrier: univercell

Re: bbm voice not working with 3G connection in torch 9860

Hi jsanders,

Happy to see your reply ....please the below link
http://supportforums.blackberry.com/t5/BlackBerry-Z10/3g-video-calling/m-p/2338483/highlight/true#M2...

In that

Xandrex Guru I
Apr 28
the Z10 is a new phone.

so :
1) at first, video conference is available thtough WiFi
2) and will probably be opened for 3G/H+/4G in a near future

This is how other brands have done in the past.


For example BBM Voice was limited to WiFi on launch day, but now it works with 3G.
message sent from handheld device. But the search form is still your true friend.

Thanks & regards,
Karthik.m
Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: bbm voice not working with 3G connection in torch 9860

That information is relative to the Z10, not your 9860.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Regular Contributor
Posts: 94
Registered: ‎06-28-2012
My Device: torch 9860
My Carrier: univercell

Re: bbm voice not working with 3G connection in torch 9860

Hi jsanders,

Thanks for reply ......I thought tht connection requirement is common for all devices to use the bbm voice ....my apologies for it .

Thanks .
Highlighted
Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: bbm voice not working with 3G connection in torch 9860

No problem, take care.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code