09-28-2013 11:37 AM
Solved! Go to Solution.
09-28-2013 11:45 AM
Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books (pre-BB10 devices only)
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.
09-28-2013 11:57 AM
09-28-2013 12:03 PM
Does it think you're in Hong Kong?
On your Manage Connections screen, click on the Services Status.
What is the status of the BlackBerry Internet Service?
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code
09-28-2013 12:06 PM
but I don't know how to resend service books.
Well, the instructions are in the KB I linked for you...
09-28-2013 12:08 PM
09-28-2013 12:09 PM
09-28-2013 12:10 PM
09-28-2013 12:14 PM
I am concerned about the ''uncaught java exeption error''.
Well now that certainly is new information. Perhaps you should start over, and provide complete and exact details of what is going on. Dribbling out the details like this is terribly inefficient, don't you think?
09-28-2013 12:27 PM