11-16-2012 07:09 PM
Hi and Welcome to the Community!
"bec"? Did you mean BES? If so, you must first get BIS running...I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
Make sure that ALL BIS functions are working before you try to do anything at all with BES. If the above doesn't get it, then contact your mobile service provider for formal support.
Once you have BIS working fine, then move onto getting BES activated. If you have BESX, then you should be able to run just fine with your carrier BIS plan. But, if you have full BES, then you need a BES-specific plan from your carrier (likely at a higher cost from them).