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Visitor
Posts: 1
Registered: ‎08-26-2012
My Device: torch 9800
My Carrier: mtn nigeria

bis suspended or deactivated

I need to know if its possible to get mybis reactivated I just got a london used blackberry torch and am getting account deactivated or suspended when I tried to log on with my pin and imei number
Hall of Famer III
Posts: 58,164
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: bis suspended or deactivated

Hi and Welcome to the Community!

You need to talk to your mobile service provider...they control the account. If your BB PIN remains active in some other carrier BIS system, however, then no other carrier will be able to activate it on their BIS system. But, if it's actually suspended, then you do need to talk to the carrier as they are in control. If you need to ask RIM, then you need to convince your carrier to escalate your case into RIM.

That said, be aware of the reasons or suspension...BBs reported as lost or stolen are often in this condition. Further, some unscrupulous resellers will sell such a useless device to an unsuspecting customer. Hopefully this is not the case for you.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

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