11-02-2011 10:14 PM
my phone was working fine, it froze and then i took the battery out and out it back in and it wont let me unlock it. i press the trackpad and it goes ot options, unlock, emergency call, etc, but wont let me scroll down or select anything. i have taken the battery out 3 times now and it still wont work. the phone wont even light up if i press any other key but the led light still blinks. i dont understand, whats wrong?
11-03-2011 02:38 AM
Mine too!!! So annoyed.
My providers call centrre (useless idiots ) said that it needs a software upgrade.... so going to try that, not sure if i can do that with it not being able to unlock tho!
Good luck and let me knwo if you find a solution.
11-03-2011 04:23 AM
Check the below KB article on how to update device OS -
KB11320 How to perform a clean reload of the BlackBerry Device Software for Windows
If your query is resolved then please click on “Accept as Solution”
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