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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎09-15-2012
My Device: blackberry bold 9900
My Carrier: Rogers

black berry 9900 the new message icon isnt appearing

you know the bar at the top where a new icon appears when you get a bbm....  it doesnt show anymore wen i get  a new bbm. what should i do?

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: black berry 9900 the new message icon isnt appearing

Hi and welcome to the forums!


Try the steps listed below and let us know if you were successful.




KB15843 Unread message notification does not appear on the BlackBerry smartphone


Perform a hard reset on the BlackBerry smartphone. For instructions, see KB02141.


Configure the New Message Indicator setting.

  1. On the Home screen of the Blackberry smartphone, go to Messages > Options > General Options.
  2. Set Display New Message Indicator to Yes.
  3. Change the display message count to Unread.
  4. Display the menu and click Save.

Clear the messages database. For instructions, see KB10167.





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