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BlackBerry® OS Smartphones

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New Contributor
Posts: 2
Registered: ‎09-30-2012
My Device: blackberry torch 9800
My Carrier: orange

black screen all the time

[ Edited ]

i think my screen has gone as when the phone is switched on the keypad lights up but the screeen itself stays black and it allows calls in and i can anwer them just not see whats on the screen Smiley Sad can the screen be fixed ? xx

Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: black screen all the time

Hello deley,

 

Welcome to the forums. 

 

In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621

Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo

After doing the above process if you are still having the same issue then you will want to contact your wireless service provider or point of sale for options. 

-SR

 

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