02-27-2013 09:22 AM
not really sure what happened , when i checked a email the phone went back and the red charge light goes on and off. I have another torch that i can use , proplem is how do i get the information from this phone using the desk top software it will not link to the phone. If some one can help me get this one going or help me get the info from this one.
02-27-2013 09:37 AM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem.
Like insurance, backups are neither a reactive nor optional activity...if you cannot get your BB running again, you cannot take a backup from it now. Only by performing regular proactive backup processes can one be protected from this type of situation.
Good luck and let us know!