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BlackBerry® OS Smartphones

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New Member
Posts: 1
Registered: ‎04-20-2014
My Device: BlackBerry z10
My Carrier: AT&T

blackberry 10.2 z10 on at&t

I have a blackberry z10 on at&t and I was very happy that the update came out to my carrier but when I went to update it it said I have the latest software. I called at&t and blackberry asking why this is happening and they said its because it just hasn't gotten to my phone yet, but it's been almost 2 weeks. I don't want to auto load the update ether but if the update isn't coming after this long could there be something wrong with my phone?

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Guru II
Posts: 21,606
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: blackberry 10.2 z10 on at&t

It's been out barely a week.

 

You can manually install the update quite easily, though. 

 

Use the instructions here:

 

http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-BB10-OS-Using-Sach...

 

And substitute the following instead of what I have posted in that thread:

 

Country: 310

Carrier: 150

Device: Z10

Variant: STL100-3


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