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New Member
Posts: 1
Registered: ‎02-26-2013
My Device: Blackberry 9380
My Carrier: Telefonica

blackberry 9380 not rotate the screen to landscape witn so 7.1


I updated my blackberry 9830 to OS 7.1 and now the screen does not rotate when I put it in horizontal.

Any suggestions?

(obviously before if I did)

many thanks!

Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: blackberry 9380 not rotate the screen to landscape witn so 7.1

Hello rabinn,

Welcome to the BlackBerry Support Community.


Sorry to hear about the issue you are experiencing with landscape mode since updating your BlackBerry smartphone.


Have you attempted reinserting your battery as a test? If so, backup and complete the following process once again: http://bbry.lv/oQ6ero Please be sure to test before restoring any data.


Let us know if this resolves the issue for you.



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