07-03-2013 07:34 PM
Hello every body,
I am currently using bb 9790 bold. I have a problem and pleaaase I need some body to help me to solve it, I connected my phone to the PC then I copied all the files on the desktop and then I formated both SD card and Internal memory. I was activated the encryption option. Then, after the format completed i copied all my files back to the memory card and the problem is that : i cant see or open any of files that was encrypted and have the .rem extension.
I have tried a lot of solutions like: sending them by email, copy them to another folder in the mobile ( this gave me an error copying header) etc...
So, unrgently i need these files back to normal extension i order to see and manage them. I have important images and videos that i cant loose.
Please, any body have the solution or any realted pc or bb software to recover from this problem.
Thank you very much for your help and I hope to get a reply soon.
07-04-2013 03:32 AM