10-22-2013 11:11 AM
I've this problem: the BB9900 won't restart after a batery pull, but this is a secondary problem that I'm trying to solve. The major problem is that I need with some urgency some passwords stored in the password manager.
I back up the phone with the balckberry protect. When I connect to the BB.Protect web page using a desktop I can see the last back up in the personal data page.
I wonder if there is a way to obtain the content of the password manager DB on the desktop before/whitout recovery BB9900.
Thank you in advance...
10-23-2013 07:21 AM
Welcome to BlackBerry Support Forums
Sorry.. but those data stored or backups on BlackBerry Protect website is only meant for restore to any BlackBerry devices . You cannot access or extract those backup but if you can manage another BlackBerry then using the same BlackBerry ID you can transfer it .
10-23-2013 07:28 AM
Thank you prince2012 for you reply.
I have an old bb 9110
Do yo think I'll be able to recover the data from it?
But in case I'll purchase a BB10 phone, do you think I'll be able to recover the data ?
There are some OS issues ?
thank you again
10-23-2013 07:41 AM
Hi there ,
If you have a BlackBerry 9110 then use the same BlackBerry ID on your old device and then restore your password keeper database from BlackBerry protect website.
Can you try that .
10-25-2013 10:39 AM
I tried to backup a BB9110 with the data backed up from the BB9900 ...
I got all of the data but the password manager content...
I've have to wait for repairing the BB9900....