03-31-2013 08:18 AM
Solved! Go to Solution.
03-31-2013 08:36 AM
Welcome to BlackBerry Support Forums
If we enter too many wrong BlackBerry ID password then for security purpose it will be locked out , first refer to this KB :
03-31-2013 12:58 PM
03-31-2013 01:10 PM
First please confirm why did you changed your previous BlackBerry ID username or the email , are you getting any error while using the previous .
Secondly , how did you change or Update the Usename and password of your BlackBerry ID did you update it on BlackBerry ID website ?
03-31-2013 01:17 PM
03-31-2013 01:31 PM
On a BlackBerry 7 you will not be allowed to change BlackBerry ID to a new one from within your device if an old ID is already associated with your device .
If you still know the Username of your previous BlackBerry ID then you can try to reset you password using this Knowledge Base :
KB26361 :How to change or reset a BlackBerry ID password.
If you're able to reset your BlackBerryID password then if you want, you can also Update to Change the Username or the email of your BlackBerry ID in BlackBerryID website , for that here is the KB :
KB28060 : How to change or update a BlackBerry ID username on the BlackBerry ID website
If those method fails then the next step will be more drastic, So do a complete Backup of all your device data.let us know if above doesn't work.
03-31-2013 01:43 PM
03-31-2013 01:51 PM
I am using bold 5 bb9900 and when I changed it,I got a confirmation message that it has changed!
Yes I know but your Bold 5 BlackBerry 9900 is having OS7 isn't ?
If you already got the confirmation message then where you're having problem .
pls how do I back up my bbm contacts coz d backup icon in the bbm options is nt showing
Regarding BBm contacts backup , If you're having BBM7 then your BBM Contacts are integrated with your BlackBerry ID , when you login with your BlackBerry ID our BBM Contacts will be restored back , but if you're having any previous persion then you can do a local backup , you can backup in your Media card also, refer to this KB for further help :
KB20554 How to back up and restore the BlackBerry Messenger contact list
03-31-2013 01:58 PM
03-31-2013 02:26 PM
Can you please share what error message you got ?