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Posts: 1
Registered: ‎11-23-2013
My Device: curve 9320
My Carrier: maxis

blackberry I'd unable to reset

Hi, I have this problem to reset my blackberry I'd. I have click many times to reset and send the reset password to my email but I don't receive the email at all. My email address is yongmw77@yahoo.com

Kindly advise. I do not want to wipe up my bb to use new I'd.
Posts: 95,512
Likes: 24,546
Solutions: 6,397
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: blackberry I'd unable to reset

Check your junkmail or email spam folder for the reset email.

 

Read this for instructions to reset your BlackBerryID password:

KB26361How to reset a BlackBerry ID password



You have to remember either the BlackBerryID password, or the secret question answer. Without either, you're stuck.
Your choices are:
--Use another email account to create an entirely new BlackBerryID (with which you will lose access to any purchased apps using the "forgotten" first BlackBerryID, or
--Find the initial email you were sent to confirm the initial BlackBerryID, and in it is a link to click to cancel and delete the account. Click on that, delete the account and then you can use that same email to create an entirely new account.
Good luck.




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