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BlackBerry® OS Smartphones

New Contributor
Posts: 6
Registered: ‎03-04-2013
My Device: curve 9380
My Carrier: mtn

Re: blackberry I'd won't work

At BIS It says...mobile network
And at blackberry enterprise server the status is not connected
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: blackberry I'd won't work

Hello wipster



BlackBerry ID is the master key to access most BlackBerry applications and services,  including BlackBerry Protect, BlackBerry World storefront and BlackBerry Messenger on a BlackBerry Smartphone.


As you are unable to access your BlackBerry ID , and unable to use most application on your device , I feel sorry  but I think you should start all over again to rule out any conflicts, To do that first perform a backup of your device , for help refer to this article : How To Backup Your BlackBerry 


Once you have you backup done follow this Knowledge Base :

KB31291 :  How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software.


When you're done use our BlackBerry ID and start all over again , After that you can restore your backup ,


Additional Information :

  • KB23716 :  What is a BlackBerry ID
  • KB24062  : How to create a BlackBerry ID



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