Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Member
Posts: 1
Registered: ‎03-05-2013
My Device: 9380
My Carrier: brenda orielly

blackberry I'd

Please help my blackberry 9380 is not allowing me to sign in my password to upgrade my bbm, now cannot view my bbm on my phone. When pressing forgotten password and the question it still not taking it help help help
Hall of Famer III
Posts: 58,413
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: blackberry I'd

Hi and Welcome to the Community!

 

As in all things, since we have only your words to guide us, accurate and complete details will help us understand your situation and hopefully provide you with useful guidance. Hence...


oriellybrenda wrote:
Please help my blackberry 9380 is not allowing me to sign in my password to upgrade my bbm

"not allowing"...how, exactly, is that presented? Some error message? Something else? A complete and accurate description of the message presented and/or the symptoms observed will help greatly.


oriellybrenda wrote:
When pressing forgotten password and the question it still not taking it

Hmmmm??? I don't quite understand. Again, "still not taking it"...I'm not at all certain what that means. So, again, complete and accurate details.

Thanks and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................