Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Member
Posts: 1
Registered: ‎12-11-2012
My Device: curve 8520
My Carrier: orange

blackberry ID. HELP!!!!!!!!

i gave my phone to my brother and he now cant set up blackberry app world because it is asking for my information for example my username and password. how does he set this up so it is connected to his username? i have set up an ID and password for him via the website bur wont work on the phone. please help

Highlighted
Hall of Famer III
Posts: 58,181
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: blackberry ID. HELP!!!!!!!!

Hi and Welcome to the Community!

 

A couple of KBs that you need:

  • KB05099 Steps to take before selling or after buying a previously owned BlackBerry smartphone
  • KB26694 How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone

Note that, if you properly complete the Seller and Buyer steps in the first KB (and, btw, you MUST complete those), you will have accomplished what is required by the 2nd KB.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................