08-14-2013 06:10 AM
I am trying to reset my password. it is asking for my password recovery answer. I am confident it is correct but I am getting an error message. It says I can reset my password without the answer to my password recovery question at www.blackberry.com/blackberryid. I completely disagree as everywhere I look/try, it still requires the recovery question answer.
On a side note, is Blackberry the worst service possible? I have a simple question. I cannot just email or call someone, you have to tweet or use a forum. Even then, you cannot select the option for help on Blackberry ID, as it isnt a category or topic in the list. This should be basic, you have my email address, send over a password reset link.
08-14-2013 09:19 AM
Welcome to BB forums
Here is some info that may help you!
Start first with these please:
If you have forgotten your BB ID credentials AND have non-BB access (e.g., Outlook, webmail, etc.) to the email account that is currently configured to your BB ID account, then those instructions should allow you to recover access to your BB ID account, even without the password or recovery question (please read them all carefully to find the section that applies to you).
However, if you do not have access to that email account, or if you never properly validated your BBID account, then your challenge is much greater, and you have a choice to make depending on your circumstances: