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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎11-12-2011
My Device: 8520
My Carrier: tatadocomo

blackberry app world is not functioning

I'm having two problem with blackberry.
Ist is with app world. A prompt appear when I open app world. "A blackberry identity update is needed. Would you like to install it now?" When I click on yes, it start installing, but neither it cancel nor disappear after showing the installation 100%.

IInd, when I start installing Blackberry protect, it just failed all of sudden n switched to Email Setting automatically.

Would any one assist me with above problem??
Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: blackberry app world is not functioning

Both of these issues sound like software glitches to me.  Let's try a battery pull to see if it solves them.  With your phone powered on, remove your battery then replace it.



Let us know if that solves the problem.  Smiley Happy

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

New Contributor
Posts: 6
Registered: ‎05-15-2012
My Device: Bold 9700
My Carrier: KPN (Dutch)

Re: blackberry app world is not functioning

[ Edited ]

Thank you Smiley Happy