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BlackBerry® OS Smartphones

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New Member
Posts: 1
Registered: ‎11-12-2011
My Device: 8520
My Carrier: tatadocomo

blackberry app world is not functioning

I'm having two problem with blackberry.
Ist is with app world. A prompt appear when I open app world. "A blackberry identity update is needed. Would you like to install it now?" When I click on yes, it start installing, but neither it cancel nor disappear after showing the installation 100%.

IInd, when I start installing Blackberry protect, it just failed all of sudden n switched to Email Setting automatically.

Would any one assist me with above problem??
Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: blackberry app world is not functioning

Both of these issues sound like software glitches to me.  Let's try a battery pull to see if it solves them.  With your phone powered on, remove your battery then replace it.

 

 

Let us know if that solves the problem.  Smiley Happy


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



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New Contributor
Posts: 6
Registered: ‎05-15-2012
My Device: Bold 9700
My Carrier: KPN (Dutch)

Re: blackberry app world is not functioning

[ Edited ]

Thank you Smiley Happy