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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎04-29-2013
My Device: blackberry 9850
My Carrier: tstt

blackberry blue screen

good day,


i just downloaded the new version v.7.01.23 on my blackberry an i am only getting a blue screen. my phone is a blackberry 9850. how do i rectify this? help!!!!!

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: blackberry blue screen

Hey indrat22,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


Do you have a BlackBerry data plan with your network service provider?  Also are you connected to a Wi-Fi network?  Also I would suggest re-installing BBM by going to www.blackberry.com/bbm and then restart the BlackBerry Torch 9850 smartphone. 


I look forward to your reply.





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