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New Contributor
Posts: 2
Registered: ‎01-02-2013
My Device: blackberry 9700
My Carrier: 12894891287

blackberry bold - 102error

[ Edited ]

hello from toronto my blackberry bold wont turn on comes up 102error jum any help i can get

Contributor
Posts: 29
Registered: ‎04-26-2011
My Device: Z10, Torch 9800, PlayBook 16GB
My Carrier: Rogers

Re: blackberry bold - 102error

[ Edited ]
Hi - usually with this type of error, the word "Reset" is below "JVM Error" in the middle of the screen.  After repeated clicks, and your BB coming back to this same error screen...it means your O/S has been corrupted and will need to be reloaded.
 
I will attempt to describe how to reload your O/S should you decide to do so.  I am going off of memory as it has been a long time since I have done this.
 
** Please note that reloading your O/S could result in you losing personal info from your device including your Contacts, Messages, and possibly your apps!! **
 
To load the O/S try powering down the BB device by holding down the power button.  Load Desktop Manager on your laptop/computer then connect your BB to your computer with the USB cable. The Desktop Manager software on your computer will run for a little while then it should prompt you about re-installing your O/S on your BB.  Follow the on-screen prompts on your computer.  The whole reloading of your OS could take up to an hour  and should not be interrupted.
 
Hope this helps.
 

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Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: blackberry bold - 102error

[ Edited ]

Try this:
force the detection of the BlackBerry smartphone using Application Loader
http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB10144

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