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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎02-08-2013
My Device: blackberry bold 9000
My Carrier: rogers

blackberry bold 9000 keys and trackball not working

my keys on my blackberry are not working. when i press the track ball it types lh. when i press "a" it types "ou". when i press the call button i types" jk". and when i press the end call button i types hb. and sometimes i wont work at all. i love this blackberry i want it to work. i need help


Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: blackberry bold 9000 keys and trackball not working

Hey matthew344,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


I would suggest creating a full backup of your data and then follow the steps in this KB article: www.blackberry.com/btsc/KB11320 or www.blackberry.com/btsc/KB19915


Then test the keyboard and trackball prior to restoring any data, if the issue still persists then the BlackBerry Bold 9900 will need to be repaired by your network service provider.


Let me know if you have any more questions.





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