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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎01-30-2013
My Device: blackberry 9000
My Carrier: econet

blackberry bold 9000

my blackberry 9000 when it turns on it can't select or go any further like it's frooze but it scrolls up how can i solve this problem?

Trusted Contributor
Posts: 113
Registered: ‎01-25-2011
My Device: 9000

Re: blackberry bold 9000

Could it be the trackball? Hope i am wrong. They get heaps of dust in them and can go stupid

Forums Advisor III
Posts: 1,850
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: blackberry bold 9000

cause of this could be debris is lodged in the trackball.

Read below

The trackball user interface found on certain BlackBerry smartphones is similar to the trackball used in a mouse in conjunction with a desktop computer. In the event debris comes in contact with the trackball and affects the usability of the BlackBerry smartphone, rapidly roll the trackball up, down, left, or right to potentially correct the problem. If rapidly rolling the trackball does not correct the problem, please contact your wireless service provider for support options.

Please do not try to do this on your own--Bring it to your local carrier store or auth blackberry tech shop to get it repaired hope this help!
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